Frequently asked questions

What is Hykr?

HYKR is a technology-powered travel company that provides safe, comfortable, and premium transportation and tourism services for International Plus patients and their families.

How do patients book HYKR services?

Patients can book rides and tours through the HYKR app (iOS/Android), the website (www.hykr.app
), the HYKR desk/rep in the clinic, or the 24/7 hotline.

Can I choose who I ride with on Hykr?

Yes, Hykr offers a preference and filtering system that allows you to select your co-passengers based on user reviews, mutual interests, and shared routes. This feature helps ensure that your ride-sharing experience is as comfortable as possible.

How does the airport transfer system work?

Patients are greeted at the airport by HYKR staff holding a verified sign. For security, patients use a unique PIN to confirm their ride before being connected with their driver.

What makes HYKR different from regular taxis or ride-hailing apps?

HYKR is built specifically for medical tourists. All drivers are verified, vehicles are premium, and the service ensures comfort, safety, and peace of mind during recovery.

Can patients book tours during their stay?

Yes. HYKR offers curated, recovery-friendly tours on patients’ free days. These tours are safe, pre-approved, and designed for cultural enjoyment without affecting treatment schedules.

What should advisors do before the patient arrives?

Advisors should introduce HYKR as the official travel partner, share the brochure or app link, explain the PIN safety system, and highlight the convenience of booking rides, transfers, and tours in one place.

How can patients get help if they have questions or emergencies?

Patients can reach HYKR anytime through the in-clinic desk, the HYKR app, the website, or the 24/7 hotline for immediate assistance.