Marcus Turner

Specialized in establishing and improving service operating strategies, infrastructures, and processes that enhance the client, employee, and customer experience. Visionary strategist with the ability to build scalable structures, and adapt to rapidly changing technology and regulatory requirements. Hands-on leader who drives a culture of excellence organization-wide by sharing best practices, training employees and users, and creating cohesive teams focused on the delivery of superior products and services.

• Successfully connect the dots from client objectives to departmental goals (KPIs and MBOs), business processes, and solution configuration and implementation.
• Pragmatic approach in positioning technology as an enabler for achieving business goals and a tool that should be accessible to a wide variety of users.  
• Adept at developing processes and identifying opportunities for increasing system use productivity.
• Proven record of on-time, within-budget project strategy and implementation of best practices.

AREAS OF EXPERTISE:

Customer Experience Improvement – Operational Excellence – Continuous Process Improvement –Strategic PlanningProject Lifecycle Management (PLM) – Gap Analysis – Gathering Requirements – Roadmapping SolutionsCustomer Relationship Management – Operational Streamlining – Solution Development – Business Planning – Risk AssessmentCross-Functional Teams – Training & Development – P&L Management – Vendor Management – Resource Assessment